Director of Client Experience
You needn’t be an agent to be an essential part of a successful, highly functioning real estate team. Just ask Michelle Apana-Horn. As Director of Client Experience for the Real Estate Experts, Michelle’s people and organizational skills and strong attention to detail have helped her become highly successful with the smooth operation of all the behind-the-scenes aspects of a busy real estate agency.
Originally from Hawaii, Michelle graduated from San Jose State University with a Bachelor’s degree and started working as a real estate professional shortly after graduation in the early 1990s. Since then, she and her husband have bought and sold 10 properties in the San Jose area. Couple these hands-on experiences with her office operations skills and you’ve got someone who knows the real estate industry from both sides of the fence.
Michelle loves the flexibility her position offers, and being surrounded by skilled and professional agents and brokers makes her job interesting and fun, as she’s always learning something new. Being involved in so many aspects of the industry allows her to tap into her strong work ethic and sincere desire to help people.
She also appreciates the fact that working in the back office side of real estate allows her to spend evenings and weekends with her family, which should come as no surprise for some who have embraced a strong “family first” philosophy. She also loves good food and wine and participating in half and full marathons.